Installation FAQ

Over our many years of helping homes and businesses like yours, we have had the pleasure of building close relationships with numerous installers nationwide. This means that wherever you are, we will likely have an installer near you. 

Our installers are contracted to assemble your game table at the best possible price. You can check some of our completed installations on our Game World Planet FACEBOOK PAGE - Link. 

Type of Service: Installation Only

Regular delivery means that we will ship the table to you directly and you will be responsible to accept the table, inspect it and place it in your garage. Our team of installers will arrive at a later date and move the product to your room of choice and assemble it. The base cost for this service includes moving the table into the first room of the house, without stairs included, and assembling it.

• If you decide to have the table moved to a second floor, or a basement with turns and stairs, the cost of the service will increase.
• Please check the number of boxes delivered, and if the number of boxes matches the delivery receipt, please sign for the delivery. Your are the final inspector. It is your responsibility to note any missing boxes on the delivery receipt. 
• Remote locations may incur additional costs. If an installer deems your location as remote, we will inform you before processing your order. Installations during weekends and/or holidays will also incur additional costs. Regular installation hours are between 8am-4pm, business days.

Please ensure the product you have purchased can fit through doors, corridors, or stairwells. If unsure, please contact us and request a site survey by one of our professional installers. This is an optional $99 service and is non-refundable. The installer may request photos of the pathway to be sure they can maneuver without hurting themselves, but they will rely on your measurements and guarantee for accuracy. Every home is different and only you know pathway dimensions, unless you request a site survey to be sure.

IMPORTANT: MUCH AS WE STRIVE FOR RAPID SERVICE AND YOUR SATISFACTION, WE DO NOT CONTROL OUR INSTALLERS' SCHEDULES. AVAILABILITY MAY OPEN 1-2 WEEKS AFTER RECEIVING THE TABLE. IT IS IMPORTANT TO LET THE INSTALLER SET THE SCHEDULE AND NOT RUSH THE PROCESS SO AS TO AVOID UNNECESSARY DELAYS AND MISCOMMUNICATION.

1. When the installation is complete, the installer will take few pictures and remove any debris.

2. Should you have any remarks, please let the installer know and note the remarks on the installation receipt.

3. Once you sign the installation receipt without any remarks, you are confirming that the installation was completed to a satisfactory level.

4. If the installation crew shows up at your location at the appointed time, and you decide to have the table installed at a later date, there will be a $350 abort fee. No exceptions. Installers book time slots and rely on your timeliness to make a living. 

Please make sure your room is fully ready for the installation on the agreed installation date. If it is not, the installer will leave the product in your home and return at a later date to install, with an additional abort and trip fee. 

We strive for your ultimate satisfaction in getting the best installers to do the job. We reserve the right to change the installation cost for remote areas where there is less coverage with installers, or challenging install conditions. Examples include mountain areas, ski resorts, islands or islets, metro or congested areas, or locations that are far from any major cities. You will promptly be informed if you are in such an area.

The following conditions may increase the price of the installation: 

• Commercial Locations
• 1 Set of Stairs 
• 2 Set of Stairs 
• 3 Set of Stairs 
• Stairwell
• Window entry 
• Basement/Bilco Entry 
• Onsite Travel Path > 50ft
• Residential buildings 
• Pathway including elevator(s) 
• Heavy metro areas

Thank you for choosing Game World Planet today!